HASSAN, N. A.; ABDALLAH, N. M. S.; ATTWA, R. A. Optimizing multi-skill call center staffing using queuing models: A study of service level. Journal of Applied Research and Technology, [S. l.], v. 22, n. 2, p. 230–242, 2024. DOI: 10.22201/icat.24486736e.2024.22.2.2255. Disponível em: https://jart.icat.unam.mx/index.php/jart/article/view/2255. Acesso em: 27 jul. 2024.